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We aim to ship all orders within 48 hours. Estimated delivery date is to be used as a guide only ,because sometimes,there are some uncontrollable reasons for the delays,such as destination customs clearance processes or weather problems.
Usually we have three kinds of shipping method.Following are the detail information.
Shipping Shipping Fee Delivery Date
EMS Free shipping 5 to 12 business days delivery
DHL $58.00 (start price) 3 to 5 business days delivery
TNT $58.00 (start price) 3 to 5 business days delivery
FAQ about shipping
How much is the shipping cost?
If you choose to ship by regular shipping EMS,then you do not need to pay any shipping fee.We will pay all the shipping fee.
But if you need to expedite the package,then you may need to pay at least $48 extra shipping fee.So we will ship by DHL or TNT,just 3 to 5 days delivery.
When will you ship out the parcel?
Usually we will arrange the shipment for your order in 24 hours.If there is any problem with the parcel,we will email you in a timely manner.
How to track my order?
After we shipped out the shoes,we will email you the tracking number and a link for you to track.
You can check your package status anytime online.
EMS tracking link http://www.ems.com.cn/english.html
If to USA,then you could also track it here http://www.usps.com
DHL tracking link http://www.cn.dhl.com/en.html
TNT tracking link http://www.tnt.com.cn/en/index.asp
If I can't receive my package,what will you do?
You could trust us.Our company could stay for 10 years in the shoes market and we have so many loyal customers,because we never cheat our customers.We promise you will receive the parcel and if not,we will resend or refund.
If you could not receive the parcel in20 days after the shipment,please contact our customer service.We will find out what is the problem with the parcel.And if we find out that the parcel held by customs and will not be released,we will send you a new parcel or refund your money soon.
Are the package safe?The shipping company will offer us the tracking number, and you can track your packages all the way online.And if the package lost or damaged,we promise we will solve it well for you.We will arrange to resend a new package to you soon.
Do you offer overnight shipping?
I am so sorry to tell you that we could not provide overnight shipping now.The fasted shipping we could provide is DHL,3 to 5 days delivery.
Why I could not track my packages online?
The reasons might be :
1.Usually the shipping company need about one or two days to update the information online.So probably the record will be shown online later.
2.Type in the correct verification code.Please try 3 times,if still not work,contact customer service.
3.The tracking number might be wrong.Contact customer service
Do I have to sign for the package?
Yes,you have to sign for the package.So if you are not at home,I do hope you could ask your friends to sign for you.Or you could change the shipping address to make sure you are there.